Effective Date: July 6th, 2026

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At Starcrossed Chapters we would love for you to enjoy every purchase you make to support indie authors and our business partners. However, if you’re not completely satisfied, we’re happy to help!

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Returns

​We accept returns within 14 days of the delivery date for eligible items.

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To qualify for a return:

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• Items must be unused, in their original condition, and in their original packaging.

• Books must not have been read extensively, written in, highlighted, or otherwise damaged.

• Merchandise must be unworn, unused, and returned with all original tags and packaging.

• Proof of purchase (such as your order confirmation) is required.

 

Non-Returnable Items

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The following items cannot be returned or refunded unless they are damaged, defective, or incorrect upon arrival:

• Gift cards

• Blind date with an Indie Book Box

• Personalised or custom-made products

• Clearance or final sale items

 

Damaged, Defective, or Incorrect Orders

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If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging

 

Once your claim is reviewed, we will arrange a replacement, refund, or store credit where appropriate.

 

Refunds

After we receive and inspect your returned item, we will notify you of the outcome.

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If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

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Shipping charges are non-refundable unless the return is due to our error or a defective or damaged item.

Exchanges

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We only offer exchanges for items that are damaged, defective, or incorrectly shipped. If you would like a different book or product, please return the eligible item (if applicable) and place a new order.

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Return Shipping

If you are returning an item because you ordered the wrong product, you are responsible for the return shipping costs. 

 

If the return is due to our mistake or because the item is damaged or defective, we will cover the return shipping costs.

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We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

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Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined in this policy.

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Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

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Starcrossed Chapters
Email: hello@starcrossedchapters.com
Website: www.starcrossedchapters.com

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We are committed to providing excellent customer service and will work to resolve any issues as quickly as possible. Thank you so much for trusting us!